WOZA MMELI – TERMS OF USE

1. Introduction

Welcome to Woza Mmeli (“Woza Mmeli”, “we”, “us”, or “our”).

These Terms of Use govern your access to and use of our website, platform, and services. By accessing or using this platform, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not use the platform.

2. Nature of Services

Woza Mmeli provides:

• Automated legal document generation
• Standardised legal templates
• General legal information and self-help tools

Woza Mmeli operates as a technology platform and does not act as a law firm.

3. No Legal Advice

The services and content provided:

• Do not constitute legal advice
• Are intended for general informational purposes only
• Should not replace consultation with a qualified legal practitioner

Users use the platform at their own risk.

4. No Attorney-Client Relationship

Use of the platform does not create:

• An attorney-client relationship
• A fiduciary relationship
• Any professional legal representation

Such relationships can only arise through a separate written agreement.

5. User Responsibilities

By using the platform, you agree that you:

• Will provide accurate and complete information
• Will review all generated documents before use
• Understand that templates are general in nature
• Use the platform lawfully and responsibly

You are solely responsible for how you use documents generated on the platform.

6. Account Registration (If Applicable)

If you create an account:

• You are responsible for maintaining confidentiality
• You accept responsibility for all activity under your account
• You must notify us of any unauthorised use

7. Payments and Pricing

Payment Terms

• All services are provided on a pay-per-use basis, unless otherwise stated
• Payments must be made in full before accessing downloadable documents

Accepted Methods

• Debit/Credit Cards (Visa, Mastercard)
• EFT / Instant EFT
• Mobile payments (SnapScan, Zapper or similar)

Payment Security

Payments are processed via secure third-party providers, and we do not store full payment details.

8. Refund Policy

• Due to the digital nature of our products, refunds are generally not provided once a document has been generated or accessed
• Exceptional cases may be considered at our discretion

9. Intellectual Property

All content on the platform, including document templates, website design, text, graphics, and software, is the property of Woza Mmeli or its licensors.

Users are granted a limited, non-transferable licence to use documents for personal or business use, but may not resell, distribute, reproduce, or commercialise without written permission.

10. Limitation of Liability

To the fullest extent permitted by law, Woza Mmeli shall not be liable for any direct or indirect loss, financial loss, legal consequences, claims, or damages arising from use of the platform, reliance on any documents or information, or errors or omissions.

11. Indemnity

You agree to indemnify and hold harmless Woza Mmeli, its owners, affiliates, and service providers from any claims, damages, or liabilities arising from your use of the platform, misuse of generated documents, or breach of these Terms.

12. Privacy and Data Protection

Your use of the platform is also governed by our Privacy Policy, which complies with the Protection of Personal Information Act (POPIA).

We are committed to protecting your personal information and processing it lawfully.

13. Cookies

We use cookies to improve functionality and user experience.

By using the platform, you consent to our use of cookies in accordance with our Cookie Policy.

14. Third-Party Services

We may use third-party service providers, including payment gateways, analytics tools, and communication platforms.

We are not responsible for the content, policies, or performance of third-party services.

15. Availability of Service

We do not guarantee uninterrupted access, error-free functionality, or continuous availability.

We reserve the right to suspend or modify the platform at any time.

16. Prohibited Use

You agree not to:

• Use the platform for unlawful purposes
• Upload false or misleading information
• Attempt to access restricted systems
• Interfere with platform functionality

17. Regulatory Position

Woza Mmeli operates as a legal technology platform providing access to tools and templates.

Nothing in these Terms should be interpreted as offering unauthorised legal practice, acting as a regulated legal practitioner, or replacing professional legal representation.

18. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Any disputes shall be subject to the jurisdiction of South African courts.

19. Changes to Terms

We may update these Terms from time to time.

Changes will be effective upon publication on this page. Continued use of the platform constitutes acceptance of updated Terms.

20. Termination

We reserve the right to suspend or terminate access, remove user accounts, or restrict use of services if these Terms are breached.

21. Contact Details

For queries regarding these Terms, contact Woza Mmeli using the details below.